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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will open. It contains exhaustive info about all the operations that you can carry out on that particular page. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide collection of instructional videos clarifying how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you are looking for, examine our extensive Frequently Asked Questions database, which includes questions asked by actual persons and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, we have a excellent team of tech support engineers available 24/7 and eager to assist you with any query. Each support ticket you open will be replied to in less than 1 hour (the average trouble ticket response time is only 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 162831

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com